Terms of service

Last Updated: September 17, 2026

Welcome to Surmora. These Terms of Service govern your access to and use of the Surmora website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Surmora

Surmora operates an online fashion and textile store offering products through its website.

Contact Information:

Surmora
H-1154, 11th Avenue
Gaur City 2, Greater Noida West
District – Gautam Buddh Nagar, Uttar Pradesh, India

Phone: +91 9650661117
Email: info@surmora.com

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website in a way that may harm, disrupt, or interfere with our services.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and other product information displayed on our website are accurate.

However:

  • Actual colors may vary depending on your device or screen settings.
  • Minor variations may occur due to manufacturing, materials, lighting, or photography.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors or inaccuracies in product information.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the order and may offer an alternative product, replacement, or refund as applicable.

We reserve the right to limit quantities of products purchased by a customer where reasonably necessary.

5. Prices

Product prices are displayed on the website and may change from time to time.

Unless otherwise stated, applicable taxes, shipping charges, customs duties, or other charges may be added to the order as required.

We reserve the right to correct pricing errors. If an incorrect price has been displayed due to an error, we may contact you before processing the order.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or other available communication methods.

An order confirmation does not necessarily mean that the order has been accepted or shipped. We reserve the right to cancel or decline an order in certain circumstances, including product unavailability, pricing errors, suspected fraudulent activity, or other operational reasons.

7. Payment

You agree to provide accurate and valid payment information when placing an order.

Payments may be processed through third-party payment providers. Surmora does not control the processing practices of independent payment providers.

If a payment fails or cannot be verified, the order may not be processed until successful payment is received.

8. Shipping and Delivery

We currently offer shipping within India and internationally, subject to service availability for the destination.

Estimated delivery times may vary depending on the destination, product availability, shipping provider, customs clearance, weather, and other circumstances.

The estimated standard delivery timeframe provided by Surmora is approximately 3–4 days for applicable standard domestic deliveries, unless otherwise stated at checkout or on the product page.

International deliveries may take longer due to customs and local delivery conditions.

Surmora is not responsible for delays caused by circumstances beyond our reasonable control.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review the applicable policy before placing an order.

Products must meet the applicable eligibility conditions for a return or exchange to be accepted.

10. Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If cancellation is permitted, any applicable refund will be processed according to our refund procedures.

11. International Orders

Customers placing international orders are responsible for providing accurate delivery information.

International orders may be subject to customs duties, import taxes, local taxes, or other charges imposed by the destination country.

Unless explicitly stated otherwise, such charges are the responsibility of the customer.

Customs clearance requirements and delivery times may vary by country.

12. User Accounts

If you create an account with Surmora, you are responsible for maintaining the confidentiality of your login information and for activities carried out through your account.

You agree to provide accurate information and update it when necessary.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being misused or these Terms are being violated.

13. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our website, systems, or databases.
  • Introduce malicious software, viruses, or harmful code.
  • Interfere with the operation or security of the website.
  • Copy or reproduce website content for unauthorized commercial purposes.
  • Use automated systems to collect or scrape website content without permission.
  • Submit false, fraudulent, or misleading information.

14. Intellectual Property

All content appearing on the Surmora website, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Images
  • Graphics
  • Text
  • Website design
  • Layouts
  • Videos
  • Icons
  • Other visual and written materials

is owned by or licensed to Surmora and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

15. User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to Surmora, you agree that the content should not:

  • Violate any law or third-party rights.
  • Contain misleading or fraudulent information.
  • Contain offensive, abusive, or harmful material.
  • Infringe copyright, trademark, privacy, or other rights.

By submitting content, you grant Surmora permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

16. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, analytics services, marketing platforms, and other technology providers.

Third-party services may operate under their own terms and privacy policies. Surmora is not responsible for the independent practices of such third parties.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or operational requirements.

18. Limitation of Liability

To the extent permitted by applicable law, Surmora will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including third-party service interruptions, delivery delays, technical failures, unauthorized access, or events beyond our control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Surmora harmless from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

20. Changes to These Terms

Surmora may update these Terms of Service from time to time.

Updated terms will be published on this page along with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in Uttar Pradesh, India, unless otherwise required by applicable law.

22. Contact Us

For questions regarding these Terms of Service, orders, products, or other concerns, please contact:

Surmora

Phone: +91 9650661117
Email: info@surmora.com

Address:
H-1154, 11th Avenue
Gaur City 2, Greater Noida West
District – Gautam Buddh Nagar, Uttar Pradesh, India