Privacy policy

Last Updated: September 17, 2026

At Surmora, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order and transaction details
  • Product preferences and shopping activity
  • Account information, where applicable
  • Information you provide when contacting customer support
  • Device, browser, IP address, and website usage information
  • Other information you voluntarily provide to us

We collect only the information reasonably required to operate and improve our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Deliver products to your address.
  • Process payments and refunds.
  • Provide order confirmations and shipping updates.
  • Respond to customer service requests.
  • Manage your account.
  • Handle returns and exchanges.
  • Improve our website, products, and customer experience.
  • Personalize your shopping experience.
  • Send promotional communications, where permitted and where you have provided appropriate consent.
  • Detect and prevent fraud, abuse, and unauthorized activity.
  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Surmora does not normally store complete credit or debit card details on its own servers. Payment information is handled by the applicable payment service provider in accordance with its privacy and security practices.

4. Sharing of Personal Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Technology and hosting service providers
  • Website analytics and marketing service providers
  • Customer support providers
  • Professional advisers and service providers
  • Government authorities or law-enforcement agencies where legally required

We do not sell or rent your personal information to third parties for their independent marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality and understand how visitors use our website.

Cookies may help us:

  • Keep products in your shopping cart.
  • Remember your preferences.
  • Maintain your login session.
  • Understand website traffic and usage.
  • Improve website performance.
  • Provide relevant marketing and advertising, where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Marketing

We may use third-party analytics and marketing technologies to understand customer behavior, measure website performance, and improve our marketing activities.

These services may collect information such as device information, browsing activity, pages visited, and interactions with our website, subject to their respective privacy policies.

7. Communications

If you provide your phone number or email address, we may contact you regarding:

  • Order confirmations
  • Payment updates
  • Shipping and delivery updates
  • Returns and refunds
  • Customer support requests
  • Important service-related notifications

Where applicable, we may also send promotional communications. You may opt out of marketing communications by following the unsubscribe instructions in the communication or contacting us.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services.
  • Complete transactions.
  • Maintain business and transaction records.
  • Resolve disputes.
  • Prevent fraud.
  • Meet legal, tax, accounting, and regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

Surmora is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our website is not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent for certain processing activities.
  • Opt out of promotional communications.
  • Raise a concern regarding the handling of your personal information.

To exercise an applicable privacy right, please contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Surmora

Phone: +91 9650661117
Email: info@surmora.com

Address:
H-1154, 11th Avenue
Gaur City 2, Greater Noida West
District – Gautam Buddh Nagar, Uttar Pradesh, India