Shipping policy

Last Updated: September 17, 2026

At Surmora, we aim to provide a smooth and reliable delivery experience. We ship orders across India and to selected international destinations, subject to courier availability and applicable regulations.

1. Shipping Locations

Surmora currently offers:

  • Domestic shipping: Across India, subject to serviceability.
  • International shipping: Available to selected countries and locations where our shipping partners provide service.

Shipping availability and charges may vary depending on the destination.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Orders may require additional processing time during:

  • Sales and promotional periods
  • Festivals and holidays
  • High-volume order periods
  • Unforeseen operational circumstances

You will receive relevant order and shipping updates through the contact information provided at checkout.

3. Delivery Time

For domestic orders, our standard delivery timeframe is approximately 3–4 business days after dispatch, depending on the destination and courier service.

International orders may take longer depending on:

  • Destination country
  • Customs clearance
  • Local courier services
  • Import procedures
  • Weather or other unforeseen circumstances

The estimated delivery date shown during checkout, where available, should be considered an estimate rather than a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Delivery location
  • Order weight and dimensions
  • Shipping method
  • Domestic or international destination

Any applicable international customs duties, import taxes, or other destination-country charges may be payable by the customer unless otherwise stated.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor your shipment.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier disruptions
  • Transportation delays
  • Incorrect or incomplete delivery information
  • Customs clearance
  • Government restrictions
  • High-volume periods

Surmora will make reasonable efforts to assist with delayed shipments.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully verify your:

  • Name
  • House/building number
  • Street/address
  • City
  • State
  • Postal/PIN code
  • Phone number

Surmora may not be responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a courier partner is unable to deliver an order because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may make additional delivery attempts or return the shipment to us.

If an order is returned to Surmora because of an incorrect address, refusal to accept the shipment, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

9. International Shipping

International orders are subject to the shipping services available for the destination country.

International shipments may be delayed due to customs inspections or clearance procedures.

Customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • Local taxes
  • Customs clearance fees
  • Other charges imposed by the destination country

These charges are determined by the destination country's authorities and are outside Surmora's control.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact Surmora as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy and provide the required photographs or videos so that our team can investigate the issue.

11. Products with Different Delivery Times

If an order contains multiple products with different processing or delivery timelines, the products may be shipped separately.

You may receive multiple tracking numbers for the same order where applicable.

12. Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Surmora

Phone: +91 9650661117
Email: info@surmora.com

Address:
H-1154, 11th Avenue
Gaur City 2, Greater Noida West
District – Gautam Buddh Nagar, Uttar Pradesh, India